Returns and Exchanges

Return and exchange of goods

If you receive a low-quality or defective product, contact us immediately by phone or e-mail. by mail regarding exchange or return conditions. You have the right to return it or exchange it for another one within 14 calendar days of receiving the product.

Return and exchange of goods.

1. Defects in the sold goods are eliminated, low-quality goods are exchanged, returned in accordance with Article 6.228, Clause 3 of Article 10 of the Civil Code of the Republic of Lithuania; see information on the website of the Civil Code of the Republic of Lithuania , the money for the returned goods is in all cases transferred only to the payer's bank account.
2. In order to return the product(s) based on Clause 1 of the Rules, the Buyer can do so within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, informing the Seller through the means of communication indicated in the contact section, indicating the name of the returned product, the order number and the reasons for the return .
3. When returning the goods to the buyer, it is necessary to comply with the following conditions:
3.1. the returned item must be in its original, neat packaging;
3.2. the product must be undamaged by the Buyer;
3.3. the item must be unused, without losing its merchandise appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective item);
3.4. the returned product must be in the same configuration as the Buyer received it;
3.5. when returning the product, it is necessary to present its purchase document or a fully filled out return/exchange form.
4. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in point 3.
5. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar suitable products.
6. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery. that is, the Buyer is not refunded for the delivery, if the delivery was free, then the delivery costs are deducted from the product price.

Quality items are not subject to returns or exchanges 6.228 10 of the Civil Code of the Republic of Lithuania Article 3 point "contracts for goods manufactured to the customer's special instructions, i.e. goods which are not pre-manufactured and which are manufactured in accordance with the consumer's personal choice or order, whether or not the goods have started production, or for goods which are clearly customized for the user's personal use;"

You can submit a request to return/exchange a defective product by e-mail. by mail:, sending a completed return form or sending it together with a registered package.

Contact us by e-mail for a return sticker. by mail:

Send the completed form and the packaged product by registered mail to the address below, or to any post machine located in the city of Šiauliai.

Specify the Recipient:
UAB Karališka Juvelyrika"
Vilniaus st. 146-1, Šiauliai, 76297, Lithuania

The money for the returned product will be returned to your bank account within 1-3 working days from the day the returned product reaches the seller.