Do you have any questions about our amber jewelry, its naturalness, sizes, or delivery terms? Here you will find answers to the most frequently asked questions!
Learn more about the uniqueness of Baltic amber, precious metal combinations, jewelry care, and the services we offer. If you haven't found the answer to your question, contact us - we'll be happy to help!
Learn more about the uniqueness of Baltic amber, precious metal combinations, jewelry care, and the services we offer. If you haven't found the answer to your question, contact us - we'll be happy to help!
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- About Gintara:
- About jewelry and materials:
- About sizes and fit:
- About delivery and returns:
- Other questions:
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About Gintara:
1. What is Baltic amber?
Baltic amber is a hardened pine resin found in the Baltic Sea region that is over 40 million years old. It is one of the most valuable types of amber due to its purity and unique properties.
2. How to recognize natural amber?
Natural amber is light, warm to the touch, and has a subtle pine resin scent when burned. It also floats in salt water and is not perfectly uniform in color or shape.
3. Can amber change color over time?
Yes, over time, amber can darken or take on a warmer and darker hue due to exposure to air and the natural oxidation process.
4. Does amber jewelry require special care?
Yes, it is recommended to keep amber away from strong chemicals, perfumes and direct sunlight. It is best to clean it with a soft cloth and warm water without aggressive detergents.
5. Are all amber products the same?
No, each piece of amber is unique in its color, pattern, and shape, so no two pieces are the same.
About jewelry and materials:
6. What metals are used in your amber jewelry?
In our collection, amber is combined with gold, silver, and other precious metals, ensuring quality and durability.
7. Is your jewelry certified?
Yes, all of our amber products with precious metals are tested by the Lithuanian Assay Office and meet quality standards.
8. Do you offer luxury amber jewelry with gold?
Yes, in our collection you will find unique amber jewelry inlaid with gold and precious stones, which gives it a special uniqueness.
9. How to care for amber jewelry with silver or gold?
Silver or gold can be polished with special wipes, and amber can be cleaned with a soft cloth and avoid aggressive chemicals. We recommend entrusting the preventive care of your jewelry to jewelers, who will renew your jewelry with extreme care.
10. Can amber be scratched?
Yes, amber is quite soft, so it is recommended to avoid impacts and store it separately from other harder jewelry.
About sizes and fit:
11. How do I know what ring size is right for me?
You can measure the ring you already have or use our size chart to help you choose the right size.
12. Can the ring size be adjusted?
Some models can be resized, but this depends on the specific design. Please contact us for options.
13. How to choose the right length of a chain or bracelet?
Each product description provides the length. If you are unsure of the appropriate length, we recommend measuring your existing piece of jewelry or consulting with us.
14. Do you have any jewelry for children?
Yes, our collection includes amber bracelets and necklaces specifically designed for children.
15. Is it possible to order a custom piece of jewelry?
Yes, we can create a unique piece of jewelry according to your wishes. Contact us for more details.
About delivery and returns:
16. How long does delivery take?
Delivery time depends on your country and the courier you choose, but on average it takes 1-3 business days in Lithuania and 2-3 weeks abroad.
17. Do you ship abroad?
Yes, we ship to many countries. Shipping prices and terms are provided at checkout.
18. What is the delivery cost?
The shipping cost depends on the selected shipping method and location. Free shipping applies to orders over 30.00 Eur.
19. What should I do if I received a damaged or incorrect item?
If you received a damaged or incorrect item, please contact us within 14 days and we will replace or refund your money.
20. Can I return or exchange an item if it doesn't fit me?
Yes, you can return or exchange items within 14 days of receipt, provided they are unused and in their original packaging.
Other questions:
21. Does amber have healing properties?
Amber is believed to help reduce stress, strengthen the immune system, and have a positive effect on the body.
22. Are amber necklaces suitable for babies?
Yes, however, it is recommended that amber jewelry intended for children under three (0-3) years of age be worn only under adult supervision at all times to avoid the risk of strangulation or choking. Amber jewelry for children is not a toy and is not intended for chewing.
23. Is it possible to purchase a gift voucher?
Yes, we offer gift vouchers that you can use in our store.
24. Is amber suitable for men?
Of course! We have a collection of amber jewelry for both men and women.
25. Can amber be more than just yellow?
Yes, amber can come in various shades - from light yellow to dark brown, as well as greenish or even bluish.
26. What if I want personalized jewelry with engraving?
We offer engraving services on some products. Contact us for availability and pricing.
27. Can amber contain inclusions (e.g. insects)?
Yes, some amber pieces have natural inclusions, such as insects or plants, which add even more uniqueness.
28. Can amber be dyed?
Some amber items from other sellers may be dyed or tinted, but we offer only natural amber without impurities or dyes.
29. How can I learn more about amber jewelry?
Follow our blog, where we share useful information about amber, its care, and the latest collections. Or write to us!
30. How can I contact you?
You can reach us by email, phone or social media. All contact information can be found in the contacts section.